KlickPolls Privacy Policy

This Privacy Policy explains how KlickPolls collects, uses, stores, and shares information when you visit our websites, create an account, use the application, run polls or timers, embed results, use plugins, contact us, or otherwise interact with the services.

1. Information we collect

We may collect account information such as name, email address, authentication details, timezone, plan details, billing identifiers, support messages, and administrative notes. We may also collect campaign information such as poll questions, choices, brand assets, hosted form fields, recipient identifiers, votes, responses, click events, view events, scanner signals, embed usage, plugin subscription details, and export or integration settings.

2. Payment information

Payments are processed by third-party payment providers. KlickPolls stores billing status and payment-related identifiers needed to manage subscriptions, invoices, trials, and plugin access, but does not store full payment card numbers.

3. Automatically collected information

We may collect technical information such as IP address, user agent, device and browser data, timestamps, referrers, requested URLs, cookie/session identifiers, public poll interaction data, and security or anti-scanner diagnostics.

4. How we use information

We use information to provide and secure the services, authenticate users, process billing, generate snippets and hosted pages, record votes and responses, display analytics, support integrations, send transactional emails, prevent abuse, troubleshoot errors, improve reliability, and communicate with customers.

5. Cookies and similar technologies

We use cookies and similar technologies for authentication, sessions, security, preferences, analytics, and application functionality. Some public poll and embed interactions may rely on technical identifiers to detect abuse, distinguish sources, or support accurate reporting.

6. Sharing information

We may share information with vendors that help us operate the services, including hosting, infrastructure, payment processing, email delivery, analytics, logging, security, and customer support providers. We may also share information when required by law, to protect rights and safety, to prevent abuse, or in connection with a merger, acquisition, financing, or sale of assets.

7. Customer-controlled data

Customers control the campaign content, recipient identifiers, and response collection choices they submit to KlickPolls. Customers are responsible for having the notices, permissions, and legal bases needed to use recipient data and collect responses through their campaigns.

8. Data retention

We retain information as needed to provide the services, comply with legal and accounting obligations, resolve disputes, enforce agreements, maintain security, and support customer reporting. Retention periods may vary by data type, plan, and operational need.

9. Security

We use reasonable administrative, technical, and organizational safeguards designed to protect information. No internet service can guarantee absolute security, and customers should avoid submitting sensitive information unless it is necessary for their use of the services.

10. Your choices

You may update account information in the application where available, contact us about privacy requests, or close your account subject to applicable legal, billing, security, and operational retention needs.

11. Children

KlickPolls is not directed to children under 13, and the services should not be used to knowingly collect personal information from children unless the customer has all required legal authority and consent.

12. International use

If you use the services from outside the United States, you understand that information may be processed in the United States or other locations where we or our service providers operate.

13. Changes to this policy

We may update this Privacy Policy from time to time. If changes are material, we may require renewed acceptance before you can continue using protected areas of the application.

14. Contact

Privacy questions can be sent to [email protected].